Salesforce

Salesforce is the world’s leading cloud-based software company best known for pioneering Customer Relationship Management (CRM) software. Headquartered in San Francisco, California, it provides a unified platform—traditionally known as Customer 360—that allows businesses of all sizes to manage their sales, customer service, marketing, data, and e-commerce tracks in one centralized hub

As of 2026, the company has fully shifted its focus to becoming an "agentic enterprise," utilizing its massive Agentforce platform. This technology deploys autonomous AI agents that act on trusted business data, logic, and workflows to handle customer queries, score sales leads, and manage tasks alongside human employees